Returns Policy
If a piece doesn't work in your space, you can return it. Here's how it works, step by step.
The basics
- 30 days from the date your order is delivered to request a return.
- Items must be unused, undamaged, and in the original packaging.
- Refunds go back to your original payment method.
How to return something
- Email us at support@warahome.com with your order number and which item(s) you're returning. A one-line reason helps us improve the catalog but isn't required.
- We reply within 2 business days with a return authorization and the return address. Please don't ship anything back before you have this; returns sent to the wrong address can't be refunded.
- Pack it up in the original packaging and ship it using a tracked service. Keep the tracking number.
- We inspect and refund within 5 business days of the return arriving. Your bank or card issuer may take another 3–10 business days to post it.
Return shipping
For change-of-mind returns, you cover the cost of return shipping. Original shipping charges (if any) are not refunded.
If we sent the wrong item, or it arrived damaged or defective, return shipping is on us, or we'll skip the return entirely (see below).
Damaged, defective, or wrong item
Email us within 7 days of delivery with your order number and a couple of photos of the item and packaging. In most cases we'll send a replacement or issue a full refund without asking you to ship anything back.
Exchanges
We don't do direct exchanges. Return the item for a refund and place a new order for what you'd like instead. It's faster for you that way.
What can't be returned
- Items returned after the 30-day window.
- Items that have been used, washed, assembled, or damaged after delivery.
- Items returned without a return authorization.
- Gift cards.
Cancellations
Changed your mind right after ordering? Email us as soon as possible. If the order hasn't shipped yet, we'll cancel it and refund you in full. Once it has shipped, the standard return process applies.